How does the service work?At Procompare, we connect Professionals with clients. This is how it works:
Choose your subscription. Pick how many clients (leads) you want to receive monthly and make a payment.
Get the leads instantly after we receive and verify them. You get verified local leads to your email or phone.
Communicate with the clients on your own. From there on, you communicate and make a deal with the client on your own. In case you need help or advice, we’re here to help.
How do you verify leads?We verify every request submitted through our website before sending it to you as a new lead. We confirm the validity of the phone number by making a phone call or sending a WhatsApp message to the customer. In this way, we double-check with the client to see if they actually need the service and if they are okay with us sharing their contact information. We may skip the verification process for customers who already used our service in the past.Can I choose which leads to respond to?You cannot individually select leads, but you can set and change your subscription settings and preferences, including services, regions, budget, and some additional filters. We send one lead to a maximum of 6 professionals (2-3 pros on average), and we tell the client who will contact them. Clients, therefore, expect you to contact them or send them a quote, so we advise you to respond to every lead. Every lead is charged to you.How do I contact a client?You can:
Use our chat platform (in your user interface) to send a message and/or a quote. The client will receive an email notification about your reply.
Call the client directly or send them a WhatsApp message.
We advise you to contact the client as soon as possible upon receiving their request. The quicker you reply, the more likely you are to get the job.
How do I unsubscribe from your service? If you want to cancel your account with Procompare, you can easily unsubscribe through your user interface. Alternatively, you can send an email to your account manager. It may take up to 3 days to process your request. If you only want to temporarily stop receiving leads, you can set a pause.Why am I receiving fresh leads even though I’ve unsubscribed? That depends. It could be that we sent you complementary (these requests are marked as free of charge and are sent occasionally). It is possible that you still have some credits left from your subscription so you will be receiving leads until you use up all of your credits. However, there is also a possibility that you have not unsubscribed successfully. You might have sent a message to unsubscribe in a response to a clients' request and not to us. To unsubscribe, we kindly ask you to send an email to your account manager or to info@procompare.co.za.
Billing
How does the subscription and billing work?
You will get billed monthly for a lead budget that you choose.
You will receive as many verified local leads as we can send you until your budget's balance is depleted.
If you have a leftover balance, it will get transferred to the next billing period, so you don't lose anything. You can always check your balance.
Where can I see the lead price?You can see the price of each lead in your user interface. The leads are charged according to the current Pricelist.
How do I change my subscription package?To change your package, please contact your account manager at Procompare or email us at info@procompare.co.za. The change will take effect from next month.When do I get billed?Your account will be debited upon sign-up and after that, on the same day each new month that you have an active Procompare account. If you don't use all of your credit in one month, the leftover amount will be carried over to the next month. If you use less than 30% of your credit in a month, your account won't be debited the next month.
I subscribed to your service and made the initial payment but haven't received a single lead yet. What can I do?Customer demand can vary widely by service and region. First, check your subscription settings to make sure you haven't limited your selection too much. If you do not receive any leads within a month, you can request a refund. Contact your account manager for more information or email us at info@procompare.co.za.
Client reviews
How do I request a review from a client?After you'veve finished the job, you can ask the client to rate you:
The client will receive an email with a link to the review form. In addition, we also send review requests on our side, asking our clients to rate the professionals they have hired.
I received a poor review. What can I do?
If the problem can be solved, solve it as soon as possible.
Learn from it and use it as an opportunity to improve your business.
Thank the customer for their feedback and let them know that you're working on making changes.
When you leave a response to a customer's rating, remember that future customers will be able to see it on your profile page. Try to keep your comments professional.
Complaints
You've sent me a wrong lead. What now?If you believe we've sent you an invalid lead, i.e. you don't offer the services sought after or the information stated is incorrect, you can report the lead as invalid.How do I file a complaint/report a lead?
Find the lead you want to report by searching for it by customer name, phone number, or email address.
Select the correct reason.
Explain the situation in more detail.
Submit your complaint and wait for our feedback.
Your complaint will be processed within a few days. If your complaint is approved, you will receive a credit for the value of the lead. If your complaint is rejected, you will receive an explanation by email. Please note that you cannot report a lead older than 14 days.I can't reach the client. What can I do?We advise that you reach out to customers multiple times before giving up, as they may be busy or otherwise unable to respond. Try contacting them through different channels, such as email, phone, or WhatsApp. If the customer remains unresponsive after multiple attempts, you can report the lead.