Top 7 reasons to upgrade to VoIP phone systems
Explore the top 7 reasons to upgrade to VoIP phone systems in South Africa, from cost savings and global connectivity to resilience during load shedding and advanced features.
1 review for Kalahari Solar Jeffreys Bay
Customer reviews
D. P., 1 year ago
Installed by Kalahari solar.
After 3 days still waiting for demo and a battery fault to be looked at. Once installed no follow up or interested
Good day Mr Pinto. On the date 06/03/2025 we finished and commissioned the installation. We went through the settings and working of the system with you. You did however request that we come back on another day to explain again since you said you will not remember it. Over the weekend 08/03/2025 you then send a video of a red lights flashing on the batteries. However you state on this public review that you have a 'battery fault'. You would have surely noticed that you have NO battery fault, as you did not went without power and your system is working 100%. Friday the 07/03/2025, after you send us a picture of the old meter(private) that was disconnected by us and the plaster hole that we needed to be patch up by us, we arrange to come back to the site to finish abovementioned, you were not there for us to explain the working of the system. We really appreciated your patience with us until noon that same day and that you understood our workload. Furthermore, we arranged on Monday 10/03/2025 to come out again and check what the possible course of the alarm of the batteries is, you were also not there for us to explain the working of the system. We truly appreciate your 4-star review, as it is of utmost importance to our name and we strive to keep our customers happy. We are sorry that you felt the need to make the statement: "After 3 days still waiting for demo and a battery fault to be looked at", as we are sure you will agree that events were indeed as described above. We understand that seeing the red flashing light on the battery is concerning. This light is an alarm from the Battery Management System (BMS), indicating a warning. These warnings often relate to minor voltage fluctuations or temperature readings, which do not necessarily indicate a critical failure. This type of warning requires a specialist to read the BMS data, which is only accessible by the manufacturer. We have already contacted them and are working to schedule a diagnostic check. In the meantime, please be assured that your system is functioning correctly and providing power as intended. We will keep you updated on our progress with the manufacturer.
