The contractor delivered substandard workmanship and ultimately abandoned the job site without completing the project however sends a mail that he doesn't have the skills. I have over 100 photographs documenting the poor quality of work and unfinished areas, including:
Walls and surfaces not properly sanded before painting
Windows that have been painted shut
Rust-prone areas left exposed and untreated
Damaged and poorly patched surfaces
Overall poor finishes and incomplete work. Gives empty promises
*A Different Perspective*
We'd like to offer an alternative view of the project's outcome. After mutual agreement, we parted ways with a settlement of R25,000. Despite our efforts, we realized that meeting your expectations was challenging, and it became apparent that any other contractor would likely face similar difficulties.
*Key Points*
- Your husband inspected the work on multiple occasions, initially expressing satisfaction, but later complaints arose.
- We were instructed to halt interior sanding as your husband intended to paint the interior himself.
- We mutually agreed to part ways, returning part of the payment and allowing us to collect our tools. This decision was not a result of abandoning the job, but rather a joint decision to move forward.
*Outstanding Issues*
We've been trying to retrieve our tools for weeks, but they've been withheld despite our agreement.
*Additional Work*
We went above and beyond by:
+ Rebuilding with proper interlacing and brickforce
+ Providing cretesoning and sealing services
+ Completing extra tasks, such as building a small wall
+ Handling skip bin arrangements, including disposing of mixed loads and garden rubble, which incurred additional costs
+ Extending the stoop by 500mm x 13m, which required additional building materials beyond the original scope
*Sequence of Events*
It's worth noting that you initially left a 5-star review on Procompare, expressing satisfaction with our work. However, when issues arose, you contacted the NHBRC, and subsequently accused us of not being registered, which was not the case. After not receiving satisfaction from the NHBRC, you contacted Procompare again. We had already begun discussing a resolution with your husband, which led to a mutual agreement to part ways. Your husband accepted the offer on July 15, 2025, and we made two payments totaling R25,000, as agreed. Despite this, you've now written a review that doesn't reflect the agreement we had.
*Apologies*
If any inconvenience or frustration was caused during the project, we apologize for our part in it. We strive to provide the best possible service, and we regret that we couldn't meet your expectations fully.
*Conclusion*
There's more to the story than what's been presented. We hope this provides a balanced perspective. We'd appreciate your cooperation in resolving the tool retrieval issue and honoring the agreement we had.
